Cancellation & Refund Policy

1. GENERAL

Prime Enterprises L.L.C provides digital visa application services (such as UK ETA applications). As our services are processed electronically and submitted to government portals, we maintain a clear and strict policy regarding cancellations and refunds.

2. PAYMENT

Your application process begins only after we receive full payment. Payment must be made online via card or supported payment methods. You will receive a confirmation email once payment is completed.

3. CANCELLATION POLICY

Cancellations must be requested as soon as possible by contacting us at info@apply-uketa.com.

If your application has not yet been submitted to the UK authorities, you may be eligible for a partial refund (excluding processing and administrative fees).

If your application has already been submitted, no refund is possible due to the nature of the service and costs incurred.

We do not offer refunds for delays or rejections caused by inaccurate or incomplete information provided by the applicant.

4. REFUND POLICY

Refund requests must be submitted within 14 days of payment.

If the refund is approved, it will be processed to the same card or method used for payment within 14 business days.

Partial refunds may be issued if the application has already been partially processed before the refund request.

5. DIGITAL SERVICES – NON-RETURNABLE

Please note that our services are digital and non-tangible. Therefore, there is no return policy applicable as with physical goods.

Refunds are issued only in accordance with the terms above, and cash refunds are not possible under any circumstances.

Contact Us

If you have any questions or concerns about our cancellation and refund policy, please contact us at:

Email: info@apply-uketa.com